Reference

Terms That Cover How Your Account Works

These terms set out what you agree to when you open and use a koin44 account — from how deposits via DANA, OVO, and GoPay are handled, to how withdrawals are verified and how we manage your access.

Account eligibility appliesDANA, OVO, GoPay coveredWithdrawal verification requiredAccess subject to local lawOne account per person

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TERMS CONTACT PATHS

How to Reach Us About These Terms

If a clause is unclear or you need to flag a concern about your account under these terms, we have three direct ways to get in touch. Players in Palembang and across Indonesia reach our team through the same channels — there is no separate regional queue.

Team online

Live Chat

Open the chat widget from your account dashboard. Our team can walk through specific term clauses, account status questions, or wallet verification steps with you directly.

Email Support

Send a detailed message to our support address for written responses on account decisions, term disputes, or withdrawal hold explanations — responses are tracked by ticket number.

Account Help Centre

The Help Centre in your account settings covers the most common terms questions — account limits, identity checks, and how GoPay or OVO transactions are recorded and disputed.

What These Terms Actually Cover

koin44 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By creating an account, you confirm that you meet the eligibility requirements and that using this platform is permitted under the laws of your region. These terms govern how your account is opened, verified, funded, and closed. Deposits made through DANA, OVO, or GoPay are processed

1
under the payment rules described below — each transaction is logged against your account wallet and subject to verification before a withdrawal can proceed. We do not accept accounts held on behalf of another person, and each account must be linked to a single verified identity.
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If we detect duplicate accounts, both may be suspended pending review. Game access, including slots, live casino tables, and sports markets, is subject to availability in your region. We update these terms when our services or applicable rules change — we will notify you via the
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contact method on your account before material changes take effect. Continuing to use your account after a notified update counts as acceptance of the revised terms. For questions about specific clauses, reach our support team through the channels listed on this page.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE HANDLE THIS

Account Security and Data Under These Terms

These terms also cover how we handle your account data, how long we keep transaction records, and what you can request. Your DANA, OVO, and GoPay transaction history is retained for as long as your account is active and for a defined period after closure, in line with applicable rules. Security on your account is enforced through OTP verification at login and at the point of withdrawal — we do not process a payout without identity confirmation from the account holder.

Data Retention

We keep account and transaction records for as long as required under applicable rules. You can request a summary of your stored data by contacting support with your verified account details.

Cookie Policy

We use session and analytics cookies to keep your account logged in and to understand how the lobby is used. You can adjust cookie preferences through your browser settings at any time.

Account Security

OTP verification is required at login and withdrawal. If you suspect unauthorised access, lock your account immediately from the security tab and contact us — we will freeze wallet activity while we investigate.

Requesting Changes

To update personal details, close your account, or request data deletion, submit a verified request through live chat or email. We confirm all changes in writing to your registered contact.

Common Questions About These Terms

These are the questions we get most often about account rules, payment terms, and what happens when something goes wrong. If your question is not here, our live chat team can pull up the relevant clause for you.

Yes. Every deposit and withdrawal — whether made through DANA, OVO, or GoPay — falls under these terms. Payment-specific conditions are noted in the payments section of your account dashboard.

Duplicate accounts breach these terms. Both accounts may be suspended while we review the case. Any balance under review will not be accessible until the investigation is complete and a decision is reached.

You can request account closure through live chat or email at any time. We will process the request after verifying your identity, and any remaining wallet balance will be returned to your linked e-wallet.

We notify you via the contact method registered on your account before material changes take effect. Continuing to use your account after that date means you accept the updated terms.

Access depends on local law and is available where permitted in eligible regions. If access to any feature — including live casino or sports markets — is restricted in your area, the relevant section will not load in your account.

Contact support through live chat or email with your transaction reference number. We will pull the payment log — DANA, OVO, or GoPay records included — and respond with our findings within the timeframe noted in your ticket.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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Terms That Cover How Your Account Works

How to Reach Us About These Terms

Live Chat

Email Support

Account Help Centre

Account Security and Data Under These Terms

Data Retention

Cookie Policy

Account Security

Requesting Changes

Common Questions About These Terms

01 Do these terms apply to all payment methods including DANA and GoPay?

02 What happens if I open more than one account?

03 Can I close my account under these terms?

04 How will I know if the terms have changed?

05 Is my account access affected by where I live in Indonesia?

06 How do I dispute a transaction recorded in my account wallet?

Terms & Conditions

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