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How koin44 Handles Your Personal Data

Your account data and payment details — including what you share when linking DANA, OVO, or GoPay — are handled with a clear set of rules we follow every time.

No data sold to third partiesDANA, OVO, GoPay payment data protectedAccount-level access controlsDeletion requests acceptedSSL-secured data transmission
koin44 How koin44 Handles Your Personal Data
DATA HANDLING PRACTICES

How We Protect and Manage Your Information

Cookies and Tracking

We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. You can adjust cookie preferences in your browser settings at any time.

Account Security Layer

Login attempts trigger OTP verification to your registered mobile number. Unusual access patterns — like a new device or location — prompt an additional check before entry is allowed.

Data Retention Period

We keep your account data for as long as your account remains active, plus a retention window required for transaction auditing. When you close your account, deletion follows the schedule in our policy.

Requesting Your Data

You can request a copy of the personal data we hold on your account. Submit the request via live chat or email — we process these in line with applicable data handling obligations.

PRIVACY CONTACT PATHS

Reach Us About Your Data

Live Chat Support Open the chat widget from your account dashboard to ask about data access, correction requests, or anything related to how your information is stored and used.
Email Privacy Request Send a formal data request or deletion inquiry to our support email. Include your registered account name so we can locate your record and respond directly.
Account Settings Panel Some data preferences — like communication opt-outs and linked wallet visibility — can be adjusted directly inside your account settings without contacting support.

Common Questions About Your Privacy

These are the data and privacy questions we hear most from account holders. If yours is not here, open live chat from your account page and ask directly.

Your DANA or OVO wallet details are shared only with the payment processor needed to complete your transaction. They are not passed to advertisers or stored beyond what the transaction requires.

Yes. Send a deletion request via email or live chat with your registered account name. We action these requests in line with our retention schedule and applicable regional obligations.

We log your device type, IP address, session timestamp, and login method. This is used to verify your identity and flag unusual access — it is not used for marketing profiling.

Go to your account settings panel and select the profile section. For changes to your registered mobile number, an OTP verification step is required before the update is saved.

Authorised support staff can see transaction status and reference numbers to resolve disputes or verify deposits. Full wallet credentials are never visible to our team at any point.

After account closure, we retain transaction records for the period required by our audit obligations, then delete the rest. You can ask for a timeline when you submit your closure request.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.